Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
If your order has not yet been processed, please contact us as soon as possible at support@glamourtress.com to request changes or cancellation.
Once the order has been processed or shipped, we are unable to make changes.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
If you did not receive a tracking email, please check your spam folder or contact us at support@glamourtress.com
What if there is a problem with my order?
What if there is a problem with my order?
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can review the issue and resolve it.
I didn't receive all of my order?
I didn't receive all of my order?
If you believe an item is missing from your order, please contact us at support@glamourtress.com
within 3 business days of delivery.
Please include your order number and details of the missing item so we can review the issue.
We will investigate the matter and assist you as quickly as possible.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 14-day return policy from the date of delivery.
To be eligible, items must be unworn, unused, in original condition, with tags attached and in original packaging.
For wigs, the lace must be uncut and unaltered.
Wigs with cut lace, signs of styling, or customization are not eligible for return.
Clearance items and gift cards are final sale.
How do I initiate a return?
How do I initiate a return?
To start a return, please contact us at:
📧 support@glamourtress.com
Returns must be requested and approved before being sent back.
Items returned without prior authorization will not be accepted.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We do not offer direct exchanges.
To receive a different item, please return your original item (once approved) and place a new order.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive and inspect your return, we will notify you regarding approval.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process the refund.
Shipping & Tracking
Where do you ship from?
Where do you ship from?
We ship from our Georgia warehouse.
How long does shipping take?
How long does shipping take?
Orders are processed within 1–2 business days.
Most customers receive their orders within 2–5 business days after shipping.
Delivery times may vary based on location and selected shipping method.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout.
Expedited orders typically arrive within 1–3 business days after processing.
Additional charges apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been processed, please contact our support team as soon as possible to request an address update.
Once an order has been shipped, we’re unable to make changes.