Order Status
Has my order shipped?
Once your order ships, you will receive a shipping confirmation email with a tracking link.
You can use that link to check the latest delivery updates.
Can I change quantities or cancel an item in my order?
Once an order has been placed, changes cannot be made directly through the website.
However, if your order has not shipped yet, please contact us as soon as possible and we may be able to assist.
Email: support@glamourtress.com
How do I track my order?
You can track your order using the tracking link included in your shipping confirmation email.
If you cannot find the email, please check your spam or junk folder.
My order says delivered, but I didn’t receive it.
If your tracking shows “Delivered” but you cannot locate the package, please first check around your home or building, as carriers sometimes leave packages in different locations.
If you still cannot find it, please contact us at:
We will do our best to assist you with an investigation. Please note that we cannot guarantee recovery of packages marked as delivered.
An item is missing from my shipment.
If an item is missing from your order, please contact us so we can review the situation.
In some cases, an item may have been refunded due to inventory availability, or there may have been a packing error.
Please email us at:
Our team will help resolve the issue as quickly as possible.