Pricing and Billing
Do I have to pay sales tax?
Sales tax will be applied to orders shipping to states where we are required to collect sales tax.
The exact amount will be calculated at checkout based on your shipping address.
I received an AVS mismatch error. Why does my bank show a charge?
If you received an AVS (Address Verification System) mismatch error, it means the billing address entered at checkout did not match the billing address on file with your card issuer.
In this case, the transaction is declined, but your bank may still show a temporary authorization.
This is not an actual charge, and the authorization will automatically be released by your bank within a few business days.
If you continue to experience issues, please contact us:
Can I get a copy of my receipt or invoice?
A copy of your receipt is automatically sent to your email after your order is placed.
If you cannot find it, please check your spam or junk folder.
You can also contact us and we will be happy to resend it.
Email: support@glamourtress.com
When will my refund appear on my account?
Once a refund is processed, it may take 1–7 business days for the credit to appear on your account depending on your bank or credit card provider.
When will my credit card be charged?
Your payment is authorized when your order is placed.
The charge will be finalized once your order is processed and prepared for shipment.